FAQ
Frequently Asked Questions
Quick answers to the most common questions about ordering from Havenora Living.
Orders & Shipping
Where do you ship?
We currently ship across Canada.
How long does shipping take?
Orders are typically delivered within 7–12 business days. Once your order ships, you’ll receive a tracking link via email.
Will I receive tracking information?
Yes — as soon as your package is on the way, we’ll send tracking details automatically.
Returns & Refunds
Do you accept returns?
Yes. We offer a 30-day return window from the date of delivery.
How do I start a return?
Simply email us first at info@havenoraliving.com and our support team will guide you through the return process.
Do I need to pay return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.
What if my item arrives damaged?
If your order arrives damaged or defective, we will replace it or refund you at no extra cost. Please contact us within 48 hours of delivery with a photo.
Payments & Security
Is checkout secure?
Absolutely. All payments are processed through Shopify’s encrypted and secure checkout system.
What payment methods do you accept?
We accept major payment options including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Product Questions
Are your products high quality?
Yes — Havenora Living curates modern home essentials designed to combine function, style, and everyday reliability.
Can I change or cancel my order?
If you contact us within 12 hours of placing your order, we can usually adjust or cancel it before processing.
Contact
Still need help? We’re happy to assist.
Email
info@havenoraliving.com
Response time
Within 24 hours (Monday–Friday, EST)Havenora Living — thoughtfully curated home essentials for modern living.